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FAQ's

 

 Why should we take IT@School-ERP for our organization ?

 How IT@School-ERP is implemented in our organization ?

 How will we get support from Jupsoft after installation?

 Is this a ready to use product or the company will develop it for us ?

 What will happen when the technology on which this solution is made gets outdated?

 If we don’t need the complete ERP can we select the modules we need ? And can we  add more  modules later in the same ERP?

 Can we export the reports into word, excel or pdf formats ?

 How secure is the data of the organization in IT@School-ERP ?

 What about staff training ?

 How long can we expect service support for IT@School-ERP ?

 Can the program work as per our desire ?

 What will be the warranty period ?

 Can IT@School be implemented in phases to suit the budget ?

 What about the confidentiality of IT@School-ERP ?

 

 1. Why should we take IT@School-ERP for our organization?

IT@School-ERP helps the organization to cut down working hours of the staff and increases their efficiency, therefore the staff can use that time for other important academic works and welfare of students and supporting management. Also with IT@School 80% of expense of the organization on stationary is reduced. Thus, we guarantee that IT@School’s cost is recovered within the first 6 months of implementation in the organization.

 2. How IT@School-ERP is implemented in our organization?

As soon at the company receives the purchase order for product, within 7 days the team of engineers, install and deploy the solution in the campus. Immediately after this the training team starts conducting training sessions for the staff members or each department respective to their modules. Hardware, Networking & Data entry work is the responsibility of the organization purchasing the ERP.

 3. How will we get support from Jupsoft after installation?

Jupsoft's Support Cell and engineers are available on all working days from 10:00 AM to 8:00 PM online on IMs & emails. On phone the Support engineers are available 24 x 7 x 365. Any kind of bug or error or problem in the ERP will be attended within 2 days and solved within 7 days at most.

 4. Is this a ready to use product or the company will develop it for us?

IT@School-ERP is a complete, fully functional and time tested ERP solution which covers more than any other solution available in the Indian Market in this sector. This ready to use product can be purchased & installed with staff training within 6 hours.

 5. What will happen when the technology on which this solution is made gets outdated?

IT@School-ERP is developed on the latest technology platform, as the technology gets updated new versions of IT@School will be available in the market from time to time. The client can upgrade the solution that he has and get the benefits of the new versions at discounted cost.

 6. If we dont need the complete ERP can we select the modules we need?And can we add more modules later in the same ERP?

Yes, one of the major plus points of IT@School-ERP is that it is made on a modular approach. Your organization can decide and purchase the complete ERP or only the modules that they need. When the organization feels that they need more modules as per the expansion of the organization, new modules can be purchased and added easily without disturbing the existing data or modules.

 7. Can we export the reports into word, excel or pdf formats ?

Yes, the reporting format of IT@School-ERP is very flexible and the reports can be easily exported into formats like .doc, .docx, .xls, .xlsx, .pdf etc.

 8. How secure is the data of the organization in IT@School-ERP ?

IT@School-ERP comes with 100% security of your precious data and information. The database of the ERP is stored in the server which is either placed in a locked room or in front of the eyes of the management. Also the database is protected so as even a expert hacker cannot break the database. The ERP Administrator can give each user rights of accessing his respective modules, so that only the assigned modules can be accessed by each user.

 9. What about staff training?

We provide in depth staff training till the client is happy. The training manuals provided to clients makes the software more users friendly.

 10. How long can we expect service support for Jupsoft ?

Life Long...

 11. Can the program work as per our desire ?

Yes, We can modify the program to satisfy your needs.

 12. What will be the warranty period ?

Six Month warranty from the date of installation. Total technical support will be provided during this warranty period. Any new upgraded version of this product will be provided free of cost during the warranty period.

 13. Can IT@School-ERP be implemented in phases to suit the budget ?

Yes, We have flexible price structure to suit every budget you can implement the system in phases and can still enjoy of the complete ERP.

 14. What about the confidentiality of IT@School-ERP ?

The whole operation and information it generates is confidential, Customer decide authority levels for use of IT@School-ERP Some can get only reports, while some can update it also. Top management can get the overview of all reports of all modules. Control of user authentication will remain with he administrator.

 
Comparision Software vs ERP
Software ERP
Redundancy of data entry.
No redundancy
Ambiguity of information as different software may show different values for the same thing.
No ambiguity as the data is served from central location. Same logic of processing removes any such ambiguity of information.
No inter module communication. For example there will be no way for the library software to know if the late fees for library books are collected at the fee counter for a particular student.
ERP systems are specially designed for inter module information sharing. Since all modules use the same database and business logic all the modules can interact with each other seamlessly.
Data security is generally an issue with stand alone software as the data base is directly accessible by the users. There are always chances for accidental or deliberate loss of data.
Generally the data is only accessible through the software interface in a controlled manner. The server is not in direct access of the users. So critical information is always intact.
Central backup for the entire system is not possible.
Backup can be managed centrally with a great ease.
Different approaches and interfacing for different modules.
Generally similar interfacing approach for all modules. Makes it easy for the top level management to interact.
Physical movement of data is required for reporting.
Multiple access point can eliminate physical movement of reports and other data.
The dependency level even for routine information is higher in stand alone applications.
Routine information queries are generally available for users without dependency.
Easy to implement
The implementation period is a bit lengthy
Low initial investment but higher recurring expenditure in terms of man hrs and usage of stationary for sharing routine information.
Comparatively high initial investment but low recurring expenditure in man hrs and information sharing throughout the institution.
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